Empathy Helped Zoom Earn A Spot Among the many Greatest Locations To Work In 2021


Collectively our world was turned the wrong way up as a result of emergence of COVID-19. Corporations globally fought to maintain their companies afloat, retain, and inspire their staff all whereas transitioning from an workplace office to distant. At Glassdoor, we often obtain this frequent query, “How do I become a Best Place to Work?” The reply is straightforward, firms with mission-driven cultures, clear senior leaders, wonderful profession alternatives, and people who really put folks first are traits staff love and recognize most. When an organization operates this fashion organically, the suggestions then exhibits up when staff share reviews and ratings on Glassdoor. In 2021, Zoom Video Communications is among the perfect to work for, in response to staff, for the third time (earlier wins in 2019 and 2018, too) as a result of they proceed to place folks first.

This yr, Zoom created an environment of group, connection, and empathy in a brand new digital world. We relied on their product to talk to family members, attend working conferences and additional join with staff. Due to Zoom we had been capable of retain a little bit of normalcy inside chaotic environment. Zoom, the chief in fashionable enterprise video communications, with a straightforward, dependable cloud platform for video and audio conferencing, chat, and webinars prides itself on having a close-knit and robust firm tradition that trickles down from senior management and their CEO Eric Yuan. Persevering with to foster and develop an inclusive, supportive, and modern tradition are high of thoughts for Zoom, even within the midst of a worldwide pandemic. For the communications know-how firm, Zoom, being voted a 2021 Greatest Place to Work (#22, 4.Four score) was the affirmation they rightly deserve for creating worker and buyer happiness, globally. 

Zoom has all the time had a powerful firm tradition, as a result of this has been on the core of who they’re from the start. Our CEO, Eric Yuan, typically talks about how he based the corporate with a thoughts towards constructing a spot he would need to work at in ten or twenty years,” says Lynne Oldham, Chief Individuals Officer at Zoom. “He believes joyful staff are key to innovation and buyer happiness, so now we have all the time labored to create a supportive work setting.”

Prioritizing empathy and their staff year-round, led Zoom to return to the Greatest Locations awards’ record for a 3rd yr. We caught up with Oldham to dig deeper into Zoom’s firm values, their investments of their staff and the way they had been capable of navigate the perils of COVID-19. 

Zoom Employees Volunteering

Glassdoor: Congratulations in your win for being a Greatest Place to Work! What steps did your organization take throughout the final yr that will have led to this recognition?

Lynne Oldham: Zoom has all the time had a powerful firm tradition, as a result of this has been on the core of who we’re from the start. Our CEO, Eric Yuan, typically talks about how he based the corporate with a thoughts towards constructing a spot he would need to work at in ten or twenty years. He believes joyful staff are key to innovation and buyer happiness, so now we have all the time labored to create a supportive work setting. The problem of 2020 has been sustaining that tradition of happiness throughout a shift to distant work in addition to excessive development. Proper now, greater than a 3rd of our staff have joined throughout the previous few months and have by no means set foot in a Zoom workplace or met a fellow worker in particular person. We’ve discovered methods to indicate staff that we care nearly, whether or not by offering staff with tools to work at home or increasing our wellness advantages to assist help issues akin to meals supply. We additionally search for methods to construct connections nearly. We encourage all staff to fulfill with their video on, for instance, as this helps get to know colleagues higher than voice alone. Our all-volunteer Comfortable Crew, who work tirelessly to create digital occasions and alternatives for our staff to return collectively, has not too long ago re-configured themselves to make sure that the latest staff really feel the love though they’ve by no means been to an workplace. 

Glassdoor: What’s your organization doing to construct and nurture the corporate tradition? Have any methods modified throughout the pandemic?

Lynne Oldham: Our tradition may be summed up in two phrases: We care. We look after our clients, staff, firm, group, and selves. Care is the worth we search for when hiring new staff, as a result of staff who care will go far for his or her clients and colleagues. As a result of all of our staff had been acquainted with our product, we had been well-prepared for the shift to distant work, nevertheless it was nonetheless a transition as the vast majority of our staff beforehand labored within the workplace. Our hiring course of is totally digital now, and now we have adjusted our onboarding course of right into a five-hour interactive expertise designed to immerse our new staff in our tradition. To help big will increase in demand, now we have employed vital numbers of latest staff. Since a 3rd of our staff had been employed in the previous few months and have by no means been to a Zoom workplace, it’s essential that we discover methods to the touch our latest distant staff to ensure they really feel a part of Zoom. My group’s job is to rent on the tempo we have to help our enterprise wants, with out compromising high quality. We not too long ago launched structured interviewing, the place interviewers at every stage will ask some degree of experiential values questions to ensure we’re discovering these candidates who share our worth of care. For present staff, our all-volunteer Comfortable Crew has saved us busy with digital occasions and vacation celebrations for the entire household. We additionally encourage socialization by means of Zoom Rendezvous, our program which randomly teams staff in breakout rooms to permit folks from totally different departments and geographies to fulfill on a much less formal foundation.

Glassdoor: How have you ever inspired worker engagement and retention amid COVID-19?

Lynne Oldham: We’ve labored to ensure staff really feel heard and supported throughout the pandemic. “Working from dwelling” can look dramatically totally different from individual to individual relying on residing conditions. A few of our staff have to juggle parenting younger youngsters or serving to youngsters with digital education, whereas others could also be residing alone in small areas and scuffling with emotions of isolation. This implies flexibility in advantages is vital so we may also help help staff by means of their particular person challenges. We expanded our wellness profit, which was beforehand a month-to-month stipend for health club memberships, to cowl gadgets like grocery buying, meals supply, and residential workplace tools. We launched a psychological well being profit by means of our supplier, Lyra. We additionally commonly maintain all-hands conferences the place all staff have the chance to place nameless questions for the chief group to reply.

Glassdoor: Many job seekers leverage the Greatest Locations to Work award to assist jumpstart their job search. What are some advantages and choices that make Zoom worthy of high expertise?

Lynne Oldham: Job seekers will discover Zoom affords a fast-paced setting filled with alternatives to innovate and develop. Our focus is on delivering happiness to our clients by reliably offering a best-of-breed video communications expertise that simply works, and we’re continuously innovating to enhance and construct on that core video expertise. We’ve an open tradition with out plenty of hierarchy which gives a number of alternatives for skill-building and experiences. Our staff are typically very pleasant and approachable. We additionally provide aggressive advantages akin to limitless day off, an worker inventory buy plan, charitable present matching, and aggressive healthcare advantages. We not too long ago added psychological well being and fertility advantages. We actually have a ebook reimbursement program, which is a mirrored image of our dedication to steady studying: we reimburse any books staff purchase.

Glassdoor: Given COVID-19, what are you doing this yr to prioritize your staff’ well being and well-being?

Lynne Oldham: At first of 2020, earlier than the pandemic began, we added a psychological well being profit by means of Lyra. This grew to become extra necessary than we had imagined and proved a great supply of help, permitting our staff to entry digital remedy and psychological well being assets. We additionally partnered with the American Coronary heart Affiliation for a sequence of talks to assist with methods for stress discount and recommendation about vitamin. We additionally expanded our wellness profit. Previous to the pandemic, every worker obtained a month-to-month allowance to make use of on a health club membership. Given the pandemic, we expanded this to incorporate virtually something to help staff working from dwelling––the acquisition of dwelling workplace tools, dwelling health club tools, groceries, and even meals supply. We’re additionally excited concerning the forthcoming launch of the Thrive International app to assist staff arrange micro-steps on their journey to psychological well-being.  Thrive International might be accessible on Zoom’s App Market for firms so as to add for his or her staff to allow them to take house between conferences to breathe and unwind.

Glassdoor: Zoom has been such an instrumental pressure in so many lives throughout the pandemic. How has elevated public visibility impacted what it’s prefer to work at Zoom?

Lynne Oldham: 2020 has introduced Zoom to a degree of consideration we by no means anticipated. We couldn’t have imagined a world filled with Zoom weddings, yoga courses, and theater productions. It’s an honor to have the ability to assist the world keep linked throughout these troublesome occasions, and it’s also a duty that our staff really feel keenly. I’m happy with our staff for stepping as much as hold our service working, assist our new clients, and work with customers to innovate new methods to make our know-how help their wants. We’ve a “Cool and Inspiring Tales” chat internally the place we share tales of innovation and gratitude that assist carry everybody’s temper. Every time you’re feeling careworn or overwhelmed, you’ll be able to click on in there and get a reminder of why we’re doing this work.

Glassdoor: Why is 2021, the right time to affix your organization?

Lynne Oldham: In some ways, the pandemic has accelerated modifications that had been already in movement. There was already a shift towards permitting extra distant work and rethinking the workplace, however the pandemic has pushed us a number of years into the longer term. We’re eagerly anticipating the vaccines that can enable us to collect once more in particular person and we sit up for seeing our colleagues, however we notice the workplace is rarely going to be the identical. The world of labor is altering without end, and Zoom goes to be there, each by enabling distant work and by innovating merchandise to attach distant and in-office staff in a hybrid setting. Merchandise like our Sensible Gallery characteristic, which exhibits every particular person in a room in a Zoom sq., will assist deliver the most effective of distant working into the workplace, whereas options like our digital receptionist desk will assist workplaces reopen safely. Zoom is extra than simply conferences: in 2021, we’ll proceed to develop as a platform, working to help builders who need to construct on our core tech stack. 2021 might be a really thrilling yr to affix Zoom and acquire a hand in constructing the world of the longer term.

Glassdoor: What do you do to engender a way of belonging at your organization?

Lynne Oldham: Belonging is essential to us right here at Zoom. We work laborious to ensure staff really feel like a part of the group from day one, by means of our redesigned digital onboarding course of, which makes use of breakout rooms to create interactive actions that enable new staff to get to know each other inside their cohort.  When folks be part of after which yearly thereafter, our staff obtain a credit score to the Zoom retailer the place they will get their Zoom swag to solidify that they’re a part of the group.  To encourage staff to acknowledge and reward each other’s efforts, we additionally get to appoint our fellow staff to obtain a present of their selection as a thanks for a job properly carried out.  

For our philanthropic basis known as Zoom Cares, staff additionally get to decide on the main target of our giving annually, and we moreover present donation matching as much as $250 per yr.  We’re so targeted on staff driving these efforts, we simply completed an equitable grant making coaching for 100 Zoomies who will take part on the Regional ZoomCares Boards.  

Glassdoor: How do you guarantee there are pathways for profession development on your folks?

Lynne Oldham: As we proceed to develop our product set and in key verticals akin to schooling, healthcare, and authorities, the roles and alternatives so as to add worth hold increasing. We imagine profession development is a matrix, not a ladder, and are dedicated to offering alternatives for horizontal development in addition to vertical growth. Earlier than this yr, we used to commonly design “stretch assignments” for our staff to encourage them to tackle challenges and develop their capabilities. After all, 2020 has been one GIANT stretch project for all of our staff! Our staff are gifted, dedicated individuals who prefer to study and develop, and we imagine you will need to nurture that potential.

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