In 2020, many corporations needed to rethink their operations, merchandise, and providers all on account of COVID-19, Salesforce included. The worldwide cloud-based software program firm that gives buyer relationship administration providers was challenged to think about methods to not solely prioritize worker well being and well-being but in addition help their clients by the disaster. In response, Salesforce donated greater than $30M to fight the consequences of the virus and assist their surrounding communities. Additionally they pivoted to create a brand new expertise resolution for his or her shoppers referred to as Work.com in an effort to assist the private and non-private sector reply to the pandemic. Final 12 months, Salesforce additional proved their dedication to their communities and the world with their response to COVID-19. For them, 2020 was about residing out their values, discovering new methods to help their workers, clients, and communities within the face of financial uncertainty.
“We’ve needed to rethink every part — from our merchandise to our insurance policies to philanthropy. We’ve prioritized worker well being and wellbeing, guided our clients by disaster, and donated greater than $30M to combat the virus and its results on our communities,” says, Brent Hyder, President, Chief Individuals Officer at Salesforce.
Salesforce additionally centered on elevating consciousness for racial injustice. The corporate believes their workforce ought to replicate present society and prioritizes fostering an organization tradition the place everybody feels seen, heard and valued. To answer the distinctive challenges their workers have been dealing with with each the pandemic and systemic racism, Salesforce assembled a Racial Equality and Justice activity drive, with the intention of driving motion of their 4 key areas: Individuals, Philanthropy, Buying and Coverage. They imagine that their workers are their most important accomplice and the ability of working intently with worker sources teams and allies throughout Salesforce to drive change of their enterprise and society extra broadly. Salesforce continues to show why they’re a Finest Place to Work with successful this accolade for an 11th time.
For Salesforce, being voted a 2021 Finest Place to Work (#17, 4.Four score) is the affirmation they deserve for placing their workers and communities first, particularly throughout difficult instances. We caught up with Hyder to delve deeper into Salesforce’s values, their investments of their workers and the way they have been in a position to navigate the murky waters of a worldwide pandemic and racial injustices.
Glassdoor: Congratulations in your win for being a Finest Place to Work! What steps did your organization take throughout the final 12 months which will have led to this recognition?
Brent Hyder: The previous 12 months has been probably the most difficult in latest historical past. We’ve needed to rethink every part — from our merchandise to our insurance policies to philanthropy. We’ve prioritized worker well being and wellbeing, guided our clients by disaster, and donated greater than $30M to combat the virus and its results on our communities.
Our whole firm pivoted to create a brand new expertise resolution, referred to as Work.com, to assist the private and non-private sector reply to the pandemic – whether or not it’s faculties that need to return college students safely to campus or healthcare organizations managing vaccine distribution.
And with a view to higher perceive the wants of our international workforce — a lot of whom confronted excessive adversity in 2020 — we launched new wellbeing surveys, which have helped us make data-driven selections to higher help our workforce on this new surroundings. The findings of those surveys have led to actual change akin to extra go away for folks, new break day alternatives, sources for workers to get their dwelling workplaces arrange and extra.
This 12 months was about residing our values, and discovering new methods to help our workers, clients and communities within the face of unprecedented financial and social disruption.
Glassdoor: What’s your organization doing to construct and nurture the corporate tradition? Have any methods modified in the course of the pandemic?
Brent Hyder: Because the world modified this 12 months, so did the way in which we work. We’ve needed to discover new methods to attach and lead.
Management right this moment requires way more than driving outcomes and productiveness — it means conserving firm tradition alive and serving as a lifeline to workers as they navigate the challenges of distant work. In truth, 75 p.c of our workers cite their supervisor as their primary most valued supply of data. So we’ve supplied new trainings and sources to assist individuals leaders handle new tasks and preserve our tradition alive.
We additionally haven’t forgotten to deliver the enjoyable. Whether or not it’s our expertise present “Salesforce Has Expertise“, our international Health Calendar or a reimagined bring-your-kid-to-work day, referred to as “Salesforce Adventurers Membership”, we’ve labored arduous to seek out inventive methods to deliver individuals collectively nearly.
Glassdoor: How have you ever inspired worker engagement and retention amid COVID-19?
Brent Hyder: Flexibility is likely one of the most necessary methods we are able to have interaction and retain expertise. This has been made very true amid the pandemic when many workers have been confronted with new challenges like homeschooling kids when faculties closed or caring for sick relations.
We need to present versatile choices to assist workers preserve productiveness whereas stopping burnout. Throughout the pandemic, we empowered each chief to implement methods to assist workers discover stability, which resulted in designated days off, no assembly days every week, reimbursements for lunches and dinners, and different wellbeing initiatives throughout the corporate.
We all know workers will proceed to want flexibility and help this 12 months and we’re always exploring new methods to deepen our help for workers and their households.
Glassdoor: Many job seekers leverage the Finest Locations to Work award to assist jumpstart their job search. What are some advantages and choices that make Salesforce worthy of prime expertise?
Brent Hyder: The primary motive that folks work at Salesforce is our tradition. After I first joined the corporate in 2019, I might instantly see why Salesforce has earned prime spots in lists like Glassdoor and others. And it’s not about ping pong tables and snacks — it’s about significant work, function, and belonging, which we domesticate by transparency in our enterprise processes, our 1-1-1 philanthropic mannequin, and initiatives on wellbeing and equality.
Glassdoor: Given COVID-19, what are you doing this 12 months to prioritize your workers’ well being and well-being?
Brent Hyder: Employers took on a brand new stage of duty to guard the bodily and psychological wellbeing of their workers over the previous 12 months. Psychological well being has come to the forefront, and is a matter each employer must prioritize.
Via our wellbeing surveys, we have been discovering that almost all of our workers reported elevated psychological well being points. We created a activity drive early on into the pandemic to find out how we transfer ahead as an organization, and the way we are able to greatest help our workers. Via the taskforce and information from our worker surveys, we rolled out new wellbeing packages and insurance policies, together with a half-hour weekly broadcast referred to as B-Well Together, that includes specialists like Larry Sensible and David Agus; a meditation app out there for all workers; a brand new international profit program to assist workers and their households strengthen their psychological and emotional well being; and new break day methods.
We’ll proceed to pay attention, study and discover methods to assist our workers keep wholesome and pleased into the brand new 12 months.
Glassdoor: Why is 2021, the right time to affix your organization?
Brent Hyder: Adversity teaches you a large number about an organization. In a 12 months of historic social and financial disruption, I’m proud that Salesforce has risen to the problem – displaying up for our clients, our communities and one another in unimaginable methods. Now greater than ever, we live our values and on the lookout for individuals who share our ardour for doing good.
Glassdoor: What do you do to engender a way of belonging at your organization?
Brent Hyder: It’s necessary that our office displays society, and creates a tradition the place everybody feels seen, heard, valued, and empowered to succeed. 2020 introduced systemic racism, violence and inequality into sharp focus, and made it clear that all of us have way more work to do to make our pals, colleagues and group members really feel protected and valued.
To assist us reply to the challenges our workers are dealing with with urgency and care, we assembled a Racial Equality and Justice activity drive final 12 months. This activity drive, composed of leaders and workers of all ranges, helps us drive motion in 4 key areas: Individuals, Philanthropy, Buying and Coverage.
Our workers are our most important accomplice on this effort and we proceed to work intently with worker sources teams and allies throughout Salesforce to drive change in our enterprise and society extra broadly.
Glassdoor: How do you guarantee there are pathways for profession development on your individuals?
Brent Hyder: Expertise growth is one thing we care deeply about— in reality, we have now a whole group devoted to it! We offer growth instruments and sources for workers to domesticate their profession path, skilled growth alternatives, and management trainings — from our managers to prime executives.
Over the previous 12 months particularly, we’ve launched particular person growth plans for workers to set long-term targets, instituted quarterly check-ins to maintain managers and workers related, and offered new coaching and sources to assist managers study to steer their groups remotely.
We additionally encourage workers to advance their profession and study new abilities with Trailhead, our on-line studying platform. During the last 6 months, 6,000 workers have achieved Trailhead Ranger standing – the very best stage of accomplishment on the platform.